Technical Support
Get technical help with browser settings, performance issues, and system optimization for the best gaming experience.
Browser Configuration
Optimize your browser settings for the best gaming experience
- Enable JavaScript in your browser settings
- Allow cookies and local storage for our website
- Disable pop-up blockers for our domain
- Set browser zoom to 100% for optimal display
- Enable hardware acceleration if available
- Clear cache and cookies regularly
Performance Optimization
Improve game performance and reduce lag
- Close unnecessary browser tabs and applications
- Restart your browser periodically
- Update your browser to the latest version
- Check available RAM and close memory-heavy programs
- Use wired internet connection when possible
- Disable browser extensions temporarily while gaming
System Requirements
Minimum requirements for smooth gameplay
- Modern browser (Chrome 80+, Firefox 75+, Safari 13+, Edge 80+)
- Minimum 4GB RAM (8GB recommended)
- Stable internet connection (5 Mbps or higher)
- Updated graphics drivers
- JavaScript and WebGL support enabled
- At least 1GB available storage for browser cache
Security Settings
Configure security settings without blocking games
- Add our website to your browser's trusted sites
- Configure antivirus to allow browser gaming
- Whitelist our domain in firewall settings
- Disable overly aggressive ad blockers
- Allow WebGL and HTML5 content
- Enable secure connections (HTTPS) preference
Troubleshooting Guide
Follow these steps in order to diagnose and resolve technical issues:
Identify the Problem
Take note of error messages, when the issue occurs, and what you were doing when it happened.
Check Browser Compatibility
Ensure you're using a supported browser version. Try switching browsers to isolate the issue.
Clear Browser Data
Clear cache, cookies, and browsing data. This resolves many common issues.
Disable Extensions
Temporarily disable browser extensions and ad blockers to see if they're causing conflicts.
Test Network Connection
Check your internet speed and stability. Try using a different network if possible.
Contact Support
If the issue persists, contact our support team with detailed information about the problem.
Windows Users
- Press Windows + R, type "dxdiag" and press Enter
- Click "Save All Information" to create a system report
- Check your graphics card and driver version
- Ensure Windows is up to date
- Run Windows Memory Diagnostic if experiencing crashes
Mac Users
- Click Apple menu > About This Mac
- Note your macOS version and hardware specifications
- Check Activity Monitor for high CPU/memory usage
- Keep macOS and Safari updated
- Reset Safari if experiencing browser issues
Mobile Users
- Check your device storage and free up space if needed
- Ensure your mobile browser is updated
- Close background apps to free up memory
- Try both Wi-Fi and mobile data connections
- Restart your device if games are running slowly
Need More Technical Help?
Our technical support team can help with complex issues, system compatibility problems, and advanced troubleshooting.
Technical Support Email: zhangshuaidoc917@gmail.com
Please include your browser version, operating system, and detailed description of the issue.