Game Issues Support
Having trouble with games? Find solutions to common gaming problems and get back to playing!
Game Won't Load
- Refresh the page and try again
- Clear your browser cache and cookies
- Disable ad blockers and browser extensions
- Try a different browser (Chrome, Firefox, Safari, Edge)
- Check your internet connection speed
- Make sure JavaScript is enabled in your browser
Game Runs Slowly
- Close other browser tabs and applications
- Lower your browser zoom level to 100%
- Update your browser to the latest version
- Check if your device meets the minimum requirements
- Try playing in incognito/private browsing mode
- Restart your browser or device
Game Crashes or Freezes
- Refresh the page to restart the game
- Clear browser cache and temporary files
- Disable hardware acceleration in browser settings
- Update your graphics drivers
- Try playing the game in a different browser
- Check for browser updates
Mobile Gaming Issues
- Rotate your device to landscape mode for better gameplay
- Close other apps running in the background
- Make sure you have enough storage space
- Try playing over Wi-Fi instead of mobile data
- Update your mobile browser
- Clear browser cache on your mobile device
Connection Problems
- Check your internet connection stability
- Try switching from Wi-Fi to mobile data (or vice versa)
- Restart your router or modem
- Move closer to your Wi-Fi router
- Contact your internet service provider if problems persist
- Try playing during off-peak hours
Security & Privacy Concerns
- All our games are safe and virus-free
- We don't require personal information to play
- Games run in your browser sandbox for security
- Clear cookies after gaming sessions for privacy
- Report suspicious behavior to our support team
- Use updated antivirus software for extra protection
Browser Compatibility
For the best gaming experience, make sure you're using a supported browser version:
| Browser | Minimum Version | Support Status |
|---|---|---|
| Google Chrome | 80+ | Fully Supported |
| Mozilla Firefox | 75+ | Fully Supported |
| Safari | 13+ | Fully Supported |
| Microsoft Edge | 80+ | Fully Supported |
| Opera | 67+ | Supported |
| Internet Explorer | Any | Not Supported |
Still Having Issues?
If you're still experiencing problems after trying these solutions, our support team is here to help.
Email us directly: zhangshuaidoc917@gmail.com